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FAQ Page/Return Policy

Return Policy

Gallon Gear prides ourselves in bringing quality products to our customers.  If you have an issue with your Gallon Gear product with in the first 15 days please send us an email to with a picture of your issue and the order number. We cannot refund any used product. Customer will pay for return label to send back to our facility.

Shipping Policy

Gallon Gear orders ship within two business days. We offer both standard and priority shipping. If you have any shipping questions, please email


Cleaning your Gallon Gear sleeve:
There are multiple ways to clean your Gallon Gear sleeve. You can spot clean it with either soap and hot water, or shout and a wet rag, then hang/air dry. You can also put it in the washing machine on cold wash.  Hang dry DO NOT put in the dryer. 

Cleaning your jug:
Best way to clean your Gallon Gear gallon jug is with hot water and soap. Shake and rinse vigorously while continuing to rinse. Our GallonGear Bottle brushes work great also. We don't recommend putting any thing but water in our jugs to prevent bacteria build up and smell.